Facilitation
Exceptional facilitation transforms group interactions into focused, inclusive, and outcome-driven sessions. It requires neutrality, adaptability, and emotional intelligence to guide diverse perspectives toward consensus. By creating safe, structured environments, facilitators unlock collaboration, surface hidden issues, and drive decisions that align with project and organisational goals.
Experience
Westpac – Unlocking Testing Efficiency
Encouraged a reserved test lead to contribute during a workshop, revealing a bottleneck in isolated test execution. Facilitated a shift to suite-based testing post-batch runs, saving days on the overall testing schedule and accelerating delivery.
Rabobank – Visual Process Mapping
Designed a simple visual framework of boxes and flows to structure complex integration discussions. This enabled teams to annotate, align on terminology, and rapidly converge on solutions — turning abstract debate into actionable clarity.
Greencross Vets – Adaptive Problem Solving
During a data migration workshop, pivoted from planned scope to feature redesign when the real blocker emerged. With all stakeholders present, facilitated an on-the-spot resolution, preventing downstream delays and ensuring migration feasibility.
Daily Practice – Structured & Respectful Sessions
Always begin with clear objectives, visual aids, and a timed agenda with planned breaks. Respect participants’ time — especially when volunteering — and end on schedule to build trust. Follow up with action plans and retrospectives to improve future sessions.
Conflict as Opportunity
When tensions arise, step back to shared objectives, facilitate open dialogue, and guide parties toward win-win outcomes. Judge when to resolve in-session or escalate — always constructively.
Credentials
- Advanced Facilitator: Conflict and Collaboration – 2024
- Post Graduate Diploma in Management Studies
- Master of Business Administration (MBA)
Related Skills
Contact
Connect on LinkedIn to discuss facilitation leadership.