IBA Core Business Platform

<h2>Overview</h2> <p>As <b>Consultant Project Manager</b> at <b>Indigenous Business Australia (IBA)</b>, I led the technical delivery of a programme to replace an out-of-support, high-cost core business platform with a fully hosted SaaS solution combining <b>Finacle</b> and <b>Tririga</b>. The initiative enabled IBA to continue offering mortgages, business loans, and specialist financial products to Indigenous families and enterprises, while achieving long-term operational sustainability and compliance with modern standards.</p> <h2>Key Activities</h2> <ul> <li>Validated high-level requirements against the fixed-price bid, ensuring alignment with Finacle and Tririga capabilities.</li> <li>Conducted risk assessments and negotiated contract clauses with legal consultancy support to protect IBA’s interests during configuration and lightweight customisation.</li> <li>Defined delivery acceptance criteria, go-live conditions, and post-deployment Service Level Agreements.</li> <li>Built and led a cross-functional team to manage requirements elicitation, data mapping, and migration from the legacy <b>LLAS</b> platform, based on the <b>Oracle Policy Automation (OPA)</b> rules engine (now part of <b>Oracle Intelligent Advisor</b>) and <b>Oracle Database</b>.</li> <li>Organised vendor-led configuration workshops, securing SME availability and providing logistical support.</li> <li>Managed the vendor relationship through structured <b>scoping briefings</b> per capability, documenting challenges (e.g., supportive collections process) and embedding them into acceptance criteria.</li> </ul> <h2>Technologies Used</h2> <ul> <li><a href="https://www.edgeverve.com/finacle/">Finacle</a> (core banking)</li> <li><a href="https://www.ibm.com/products/tririga">Tririga</a> (portfolio and asset management)</li> <li><a href="https://www.oracle.com/intelligent-advisor/">LLAS</a> (legacy platform with Oracle Policy Automation (OPA) rules engine and Oracle Database)</li> <li><a href="https://www.atlassian.com/software/jira">Jira</a> (requirements management and backlog tracking)</li> </ul> <h2>Challenges and Solutions</h2> <ul> <li><b>Challenge</b>: Aligning a fixed-price vendor contract with evolving detailed requirements post-tender.<br> <b>Solution</b>: Introduced structured scoping briefings per capability, documenting key challenges (e.g., supportive collections aligned with IBA’s not-for-profit mission) and integrating them into formal acceptance criteria.</li> <li><b>Challenge</b>: Configuring out-of-the-box collections functionality to reflect IBA’s customer-centric engagement model.<br> <b>Solution</b>: Collaborated with business stakeholders to define tailored workflows, accepting targeted customisation while controlling scope and cost.</li> <li><b>Challenge</b>: Extracting complex asset finance data from the legacy LLAS platform (OPA and Oracle Database).<br> <b>Solution</b>: Leveraged early risk identification and protective contract clauses to minimise financial exposure from delays, ensuring accountability.</li> </ul> <h2>Outcomes</h2> <ul> <li>Signed the contract at the original bid price with robust clauses that safeguarded IBA during unforeseen disruptions, including Covid-related delays.</li> <li>Successfully configured Finacle and Tririga, with data migration from LLAS (OPA and Oracle Database) completed and lightweight customisation delivered within agreed parameters.</li> <li>Replaced an unsupported, high-maintenance platform with a modern, cost-effective SaaS solution, ensuring long-term operational sustainability and manageable expenses.</li> <li>Preserved IBA’s community-focused mission by embedding supportive collections practices into the new system, supporting Indigenous home ownership and business growth.</li> </ul> <h2>Related Skills</h2> <p>This programme highlights my expertise in:</p> <ul> <li><a href="/skills/1">Programme Management</a></li> <li><a href="/skills/10">Vendor Management</a></li> <li><a href="/skills/4">Stakeholder Management</a></li> <li><a href="/skills/12">Data Migration</a></li> <li><a href="/skills/11">Planning</a></li> </ul> <h2>Learn More</h2> <p>Explore <a href="https://www.edgeverve.com/finacle/">Finacle</a>, <a href="https://www.ibm.com/products/tririga">Tririga</a>, <a href="https://www.oracle.com/intelligent-advisor/">Oracle Intelligent Advisor</a>, <a href="https://www.oracle.com/database/">Oracle Database</a>, or <a href="https://www.atlassian.com/software/jira">Jira</a>. Contact me via <a href="https://www.linkedin.com/in/nigel-bates-3409a23/">LinkedIn</a> to discuss my contributions to IBA!</p>

Overview

As Consultant Project Manager at Indigenous Business Australia (IBA), I led the technical delivery of a programme to replace an out-of-support, high-cost core business platform with a fully hosted SaaS solution combining Finacle and Tririga. The initiative enabled IBA to continue offering mortgages, business loans, and specialist financial products to Indigenous families and enterprises, while achieving long-term operational sustainability and compliance with modern standards.

Key Activities

  • Validated high-level requirements against the fixed-price bid, ensuring alignment with Finacle and Tririga capabilities.
  • Conducted risk assessments and negotiated contract clauses with legal consultancy support to protect IBA’s interests during configuration and lightweight customisation.
  • Defined delivery acceptance criteria, go-live conditions, and post-deployment Service Level Agreements.
  • Built and led a cross-functional team to manage requirements elicitation, data mapping, and migration from the legacy LLAS platform, based on the Oracle Policy Automation (OPA) rules engine (now part of Oracle Intelligent Advisor) and Oracle Database.
  • Organised vendor-led configuration workshops, securing SME availability and providing logistical support.
  • Managed the vendor relationship through structured scoping briefings per capability, documenting challenges (e.g., supportive collections process) and embedding them into acceptance criteria.

Technologies Used

  • Finacle (core banking)
  • Tririga (portfolio and asset management)
  • LLAS (legacy platform with Oracle Policy Automation (OPA) rules engine and Oracle Database)
  • Jira (requirements management and backlog tracking)

Challenges and Solutions

  • Challenge: Aligning a fixed-price vendor contract with evolving detailed requirements post-tender.
    Solution: Introduced structured scoping briefings per capability, documenting key challenges (e.g., supportive collections aligned with IBA’s not-for-profit mission) and integrating them into formal acceptance criteria.
  • Challenge: Configuring out-of-the-box collections functionality to reflect IBA’s customer-centric engagement model.
    Solution: Collaborated with business stakeholders to define tailored workflows, accepting targeted customisation while controlling scope and cost.
  • Challenge: Extracting complex asset finance data from the legacy LLAS platform (OPA and Oracle Database).
    Solution: Leveraged early risk identification and protective contract clauses to minimise financial exposure from delays, ensuring accountability.

Outcomes

  • Signed the contract at the original bid price with robust clauses that safeguarded IBA during unforeseen disruptions, including Covid-related delays.
  • Successfully configured Finacle and Tririga, with data migration from LLAS (OPA and Oracle Database) completed and lightweight customisation delivered within agreed parameters.
  • Replaced an unsupported, high-maintenance platform with a modern, cost-effective SaaS solution, ensuring long-term operational sustainability and manageable expenses.
  • Preserved IBA’s community-focused mission by embedding supportive collections practices into the new system, supporting Indigenous home ownership and business growth.

Related Skills

This programme highlights my expertise in:

Learn More

Explore Finacle, Tririga, Oracle Intelligent Advisor, Oracle Database, or Jira. Contact me via LinkedIn to discuss my contributions to IBA!

Systems Software

Finacle Tririga