IBA Core Business Platform

<h5>Program Vision</h5> <p>Indigenous Business Australia (IBA) offers mortgages, business loans and specialist financial products to Indigenous families and business.</p> <p>Their core business platform was out of support and upgrade costs were prohibitively expensive. A tender process had identified Infosys as their preferred vendor with a vision of a fully hosted solution.</p> <h5>Program Breakdown</h5> <p>Validate the high level requirements against Infosys's fixed-priced bid based on a combination of Finacle and Tririga product features.</p> <p>Conduct a risk assessment and negotiate clauses in the contract, with support from a legal consultancy, to safeguard IBA's interests in providing detailed configuration and lightweight customisation requirements for the build.</p> <p>Negotiate clauses for delivery acceptance, go-live criteria and Service Level Agreements once delivered.</p> <p>Build a team to manage the requirements process and data migration. This included a comprehensive data mapping exercise to reveal the configuration of existing products.</p> <p>Determine with business stakeholders a resourcing plan for their subject matter experts to attend vendor-led configuration workshops.</p> <p>Provide logistic support for workshops and reviews.</p> <h5>Outcomes / Benefits</h5> <p>The contract was signed at the bid price with clauses that protected IBA when Covid stuck.</p> <p>Configuration details were elicited from the workshops and the products were successfully configured.</p> <p>The collections process proved problematic as IBA's business process has a highly supportive customer engagement that the out-of-the-box product could not handle. This piece had to be heavily customised at additional cost.</p> <p>Extracting asset finance data from the legacy platform also proved problematic and delayed the implementation. The early risk identification and contract clauses minimised IBA's cost to Infosys for causing the delay.</p>

Program Vision

Indigenous Business Australia (IBA) offers mortgages, business loans and specialist financial products to Indigenous families and business.

Their core business platform was out of support and upgrade costs were prohibitively expensive. A tender process had identified Infosys as their preferred vendor with a vision of a fully hosted solution.

Program Breakdown

Validate the high level requirements against Infosys's fixed-priced bid based on a combination of Finacle and Tririga product features.

Conduct a risk assessment and negotiate clauses in the contract, with support from a legal consultancy, to safeguard IBA's interests in providing detailed configuration and lightweight customisation requirements for the build.

Negotiate clauses for delivery acceptance, go-live criteria and Service Level Agreements once delivered.

Build a team to manage the requirements process and data migration. This included a comprehensive data mapping exercise to reveal the configuration of existing products.

Determine with business stakeholders a resourcing plan for their subject matter experts to attend vendor-led configuration workshops.

Provide logistic support for workshops and reviews.

Outcomes / Benefits

The contract was signed at the bid price with clauses that protected IBA when Covid stuck.

Configuration details were elicited from the workshops and the products were successfully configured.

The collections process proved problematic as IBA's business process has a highly supportive customer engagement that the out-of-the-box product could not handle. This piece had to be heavily customised at additional cost.

Extracting asset finance data from the legacy platform also proved problematic and delayed the implementation. The early risk identification and contract clauses minimised IBA's cost to Infosys for causing the delay.

Systems Software

Finacle Tririga