Project Scoping at RSL LifeCare

<h2>Overview</h2> <p>As a <b>Project Scoping Consultant</b> at <b>RSL LifeCare</b>, I was engaged to investigate revenue leakage across procurement and cost‑recovery workflows involving third‑party service providers and government‑funded client programs. The organisation initially believed the solution was to integrate <b>Medius</b> (procurement) and <b>AlayaCare</b> (care management). My role was to validate this assumption, model the underlying processes, and define a clear, value‑aligned project scope before committing to delivery.</p> <h2>Key Activities</h2> <ul> <li>Produced detailed <b>L1/L2 process models</b> covering procurement initiation, service engagement, cost allocation, billing, and reconciliation, revealing fragmented workflows and inconsistent practices across facilities.</li> <li>Facilitated workshops with finance, procurement, operations, and care teams to identify root causes of revenue leakage and clarify data ownership and governance gaps.</li> <li>Reframed the original integration-focused brief by demonstrating that workflow issues — not system connectivity — were driving leakage and manual rework.</li> <li>Defined a redesigned future-state workflow with standardised handoffs, clearer responsibilities, and improved data quality controls.</li> <li>Developed a structured <b>project brief</b> outlining the problem statement, root causes, recommended workflow changes, and a staged roadmap for implementation.</li> </ul> <h2>Technologies Considered</h2> <ul> <li><a href="https://www.medius.com/">Medius</a> (procurement and invoice automation)</li> <li><a href="https://www.alayacare.com/">AlayaCare</a> (care management platform)</li> </ul> <h2>Challenges and Solutions</h2> <ul> <li><b>Challenge</b>: The business assumed that integrating Medius and AlayaCare would resolve billing delays and revenue leakage.<br> <b>Solution</b>: Demonstrated through process modelling that the issues stemmed from workflow gaps, inconsistent practices, and unclear ownership — not system integration.</li> <li><b>Challenge</b>: Procurement and cost‑recovery processes varied significantly across facilities, creating inconsistent data and manual workarounds.<br> <b>Solution</b>: Standardised the workflow through L1/L2 models and clarified roles, responsibilities, and data handoffs.</li> <li><b>Challenge</b>: Executives needed clarity on where to invest and how to sequence change without committing to unnecessary technology spend.<br> <b>Solution</b>: Delivered a concise project brief and roadmap that prioritised process redesign first, followed by targeted integration only where it added measurable value.</li> </ul> <h2>Outcomes</h2> <ul> <li>Prevented a costly and misaligned integration project by proving that process redesign was the real priority.</li> <li>Delivered clear L1/L2 process models that gave the organisation visibility into how procurement and cost‑recovery workflows actually operated.</li> <li>Established a validated project scope aligned to business value, not assumptions.</li> <li>Created a staged roadmap enabling internal teams or external partners to progress the transformation with confidence.</li> <li>Strengthened governance around procurement, billing, and revenue recovery.</li> </ul> <h2>Related Skills</h2> <p>This engagement highlights my expertise in:</p> <ul> <li><a href="/skills/2">Project Management</a></li> <li><a href="/skills/3">Business Analysis & Process Modelling</a></li> <li><a href="/skills/10">Vendor Management</a></li> <li><a href="/skills/9">Problem Framing & Scope Definition</a></li> </ul> <h2>Learn More</h2> <p>Explore <a href="https://www.medius.com/">Medius</a> or <a href="https://www.alayacare.com/">AlayaCare</a>. Connect with me on <a href="https://www.linkedin.com/in/nigel-bates-3409a23/">LinkedIn</a> to discuss this engagement in more detail.</p>

Overview

As a Project Scoping Consultant at RSL LifeCare, I was engaged to investigate revenue leakage across procurement and cost‑recovery workflows involving third‑party service providers and government‑funded client programs. The organisation initially believed the solution was to integrate Medius (procurement) and AlayaCare (care management). My role was to validate this assumption, model the underlying processes, and define a clear, value‑aligned project scope before committing to delivery.

Key Activities

  • Produced detailed L1/L2 process models covering procurement initiation, service engagement, cost allocation, billing, and reconciliation, revealing fragmented workflows and inconsistent practices across facilities.
  • Facilitated workshops with finance, procurement, operations, and care teams to identify root causes of revenue leakage and clarify data ownership and governance gaps.
  • Reframed the original integration-focused brief by demonstrating that workflow issues — not system connectivity — were driving leakage and manual rework.
  • Defined a redesigned future-state workflow with standardised handoffs, clearer responsibilities, and improved data quality controls.
  • Developed a structured project brief outlining the problem statement, root causes, recommended workflow changes, and a staged roadmap for implementation.

Technologies Considered

  • Medius (procurement and invoice automation)
  • AlayaCare (care management platform)

Challenges and Solutions

  • Challenge: The business assumed that integrating Medius and AlayaCare would resolve billing delays and revenue leakage.
    Solution: Demonstrated through process modelling that the issues stemmed from workflow gaps, inconsistent practices, and unclear ownership — not system integration.
  • Challenge: Procurement and cost‑recovery processes varied significantly across facilities, creating inconsistent data and manual workarounds.
    Solution: Standardised the workflow through L1/L2 models and clarified roles, responsibilities, and data handoffs.
  • Challenge: Executives needed clarity on where to invest and how to sequence change without committing to unnecessary technology spend.
    Solution: Delivered a concise project brief and roadmap that prioritised process redesign first, followed by targeted integration only where it added measurable value.

Outcomes

  • Prevented a costly and misaligned integration project by proving that process redesign was the real priority.
  • Delivered clear L1/L2 process models that gave the organisation visibility into how procurement and cost‑recovery workflows actually operated.
  • Established a validated project scope aligned to business value, not assumptions.
  • Created a staged roadmap enabling internal teams or external partners to progress the transformation with confidence.
  • Strengthened governance around procurement, billing, and revenue recovery.

Related Skills

This engagement highlights my expertise in:

Learn More

Explore Medius or AlayaCare. Connect with me on LinkedIn to discuss this engagement in more detail.

Systems Software

AlayaCare